Бадовська Еліна

Дата публикации: 24 февраля 2020
O соискателе
Имя Бадовська Еліна
Возраст 22 года
Город Днепр
Ожидаемая должность Customer support representative
Категория IT, компьютеры, интернет
Тип занятости Полная занятость
Желаемый город работы Днепр

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Опыт работы

Senior Healthcare Concierge

Июнь 2018 - октябрь 2019 (1 год 3 месяца)
  • Днепр
  • HealthJoy
  • IT, комп'ютери, інтернет
•Navigating customers through their medical benefits and assistance programs
•Routing patient’s to high-rated participating doctors and providing scheduling service
•Direct communication with users via chat/phone/email. Communication with medical providers’ offices and insurance companies
•Supervising night shifts and mentoring intern/junior/middle concierges
•Making analysis of feedbacks and providing any ideas for service improvement

Airline booking agent

Апрель 2017 - октябрь 2017 (5 месяцев)
  • Днепр
  • CheapOair
  • IT, комп'ютери, інтернет
•Assisting customers with the existing bookings as well as creating new ones over the phone
•Retaining customers’ bookings and handling their refund requests
•Creating rescheduling and cancelling airline tickets in GDS (Sabre/Amadeus/Flex)
•Working on the customer complaints and problem solving

National Mining University

Сентябрь 2015 - июнь 2019 (3 года 9 месяцев)
  • Днепр
  • Linguistic
  • высшее
Курсы, тренинги

Solovov School

Сентябрь 2009 - июнь 2013 (3 года 9 месяцев)
Навыки работы с компьютером
I’ve been working with Zendesk and a range of Atlassian products as well as creating sophisticated sheets in Excel for data analyze
Знание языков
Дополнительная информация
•I’m fully dedicated to my job. As a professional, I’ve learnt how to manage stress situations and turning an angry customer into a happy one.
•I’m striving to enhance the level of service. I bring up my own ideas to the team.
•I highly appreciate people who I deliver the utmost customer support with
•Always go above and beyond to provide the world-class customer service